BS Social science

I have passed my graduation in social science and my major subject was psychology from university of Sargodha

Guest Relations Officer

My duty as Guest relation agent was to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Guest Relations Officer

Greet and welcome all guests approaching the Front Desk in accordance with Hotel Standard

Maintain proper operation of the PBX console and ensure that all hotel standards are met.

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log and Trace File daily.

Answer inquires from guests regarding restaurants, transportation, entertainment,
Be aware of all rates, packages and special promotions as listed in the Red Book. 

Be familiar with all in-house groups. 

Be aware of closed out and restricted dates.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

Guest Relations Officer

My duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.
Assist Guest during checkin and checkout Process.
Assist Guest regarding Rule and regulations of Hotel, as well give information of Restaurant and cafe around pools, while Swimming pool rule

Front Desk Representative

I was responsible to Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.