Muhammad Nadeem Hadier

  • Görüntülendi 13

Hakkımda

Eğitim

  • 2014 - 2018
    University of Sargodha

    BS Social science

    I have passed my graduation in social science and my major subject was psychology from university of Sargodha

Deneyim

  • 2022 - 2023
    Hotel Air Inn

    Guest Relations Officer

    My duty as Guest relation agent was to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

  • 2023 - Devam
    Legacy Ottoman Hotel istanbul

    Guest Relations Officer

    Greet and welcome all guests approaching the Front Desk in accordance with Hotel Standard

    Maintain proper operation of the PBX console and ensure that all hotel standards are met.

    Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

    Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

    Review Front Office log and Trace File daily.

    Answer inquires from guests regarding restaurants, transportation, entertainment,
    Be aware of all rates, packages and special promotions as listed in the Red Book. 

    Be familiar with all in-house groups. 

    Be aware of closed out and restricted dates.

    Be familiar with hospitality terminology.

    Have knowledge of emergency procedures and assist as needed.

    Handle check-ins and checkouts in a friendly, efficient and courteous manner.

    Use proper two-way radio etiquette at all times when communicating with other employees.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

    Be able to complete a bucket check, room rate verification report, and housekeeping report.

    Balance and prepare individual paperwork for closing of shift according to hotel standards.

    Maintain and market promotions and guest programs.

    Maintain a clean work area.

    Assist guests with safe deposit boxes.

  • 2023 - 2024
    Bera Hotel Alanya, Antalya

    Guest Relations Officer

    My duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.
    Assist Guest during checkin and checkout Process.
    Assist Guest regarding Rule and regulations of Hotel, as well give information of Restaurant and cafe around pools, while Swimming pool rule

  • 2018 - 2021
    Mubarak Medical complex

    Front Desk Representative

    I was responsible to Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

Yetenek

Customer service
Communication skill
Computer Operation
Elktraweb software
Fidelio Software
Opera

Diller

English
Acemi
Urdu
Acemi
Hindi
Acemi
Turkey
Yetkin

Yetkinlikler

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