İstanbul Üniversitesi

Pre-law

Akademia WSB

Quality Management

Zespół Szkolno-przedszkolny Nr 11

Assistant Preschool Teacher

Supporting children in the kindergarten with their daily activities,
Creating and successfully implementing my own activities for the children,
Assisting with preparations for important events and meetings,
Accompanying children on walks, small trips, museum visits, and other outings.

Yango Delivery Turkey

International Operations Specialist

To resolve customer complaints
Helping other people to learn the job
To make the correct data entry on the system
To help to correct in case of an error in the system
If there are missing markings, provide information/correct

Teleperformance

Call Center Operator

Managing Client Projects: Overseeing and supporting clients in the projects I am responsible for, ensuring smooth execution and successful outcomes.
Customer Complaint Resolution: Addressing and resolving customer complaints efficiently to maintain high satisfaction levels.
Training & Mentoring: Assisting new employees in learning the job, sharing knowledge, and improving team performance.
Accurate Data Entry: Ensuring precise and efficient data entry into the system to maintain record integrity.
Cold Calling Experience: Engaging in outbound calls to potential customers, handling objections, and closing deals.
Industry Experience: Worked in insurance companies and handled projects related to Philips, gaining expertise in these sectors.